Refund and Cancellation Policy

1. The short version

You can cancel at any time from the app. Cancelling stops the next ₹99 charge, and you keep access until the end of the period you have already paid for. There is no cancellation fee and no lock-in.

2. Free trial

You are not charged during the free trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, the subscription begins when the trial ends and the first charge is taken.

3. How to cancel

Cancelling takes a moment and does not require you to contact us.

• Open the Sunao app and go to the subscription screen.
• Choose to cancel the subscription and confirm.
• You will see the date your access runs until.
• If you subscribed through an app store, cancel through that store's subscription settings.
• If you cannot reach the screen, write to bongdigitalmedia@gmail.com from your registered mobile number and we will cancel it for you.

4. What happens after you cancel

Automatic renewal stops immediately. Announcements, the dashboard and reports continue to work until the end of the period you have already paid for, and the subscription ends on that date.

Your on-device payment history is not deleted by cancelling. Export a PDF from the reports screen if you want a copy before removing the app.

5. Refunds

The monthly subscription is charged in advance for the month ahead. Because you keep full access for the remainder of that month after cancelling, part-month periods are not normally refunded.

We will consider a refund in the following situations:

• You were charged after cancelling, or charged more than once for the same month.
• A technical fault on our side prevented you from using the service for a substantial part of the billing month, and support was unable to resolve it.
• A charge was made without your authorisation.
• The law requires a refund in your circumstances.

6. How to request a refund

Write to bongdigitalmedia@gmail.com within 7 days of the charge, from the mobile number registered to the account. Include the date and amount of the charge and a short description of the problem. We will respond within 3 working days.

Where a refund is approved, it is returned to the original payment method. Your bank or payment provider usually credits it within 5 to 10 working days, which is outside our control.

7. Announcements you did not hear

Announcements depend on notifications reaching your device and on your device settings. Notification access being switched off, battery optimisation stopping the app in the background, silent mode, low media volume or a disconnected Bluetooth speaker will all prevent an announcement, and these are not faults in the service.

Contact support before requesting a refund on this basis. In most cases the cause is a device setting we can help you correct in a few minutes.

8. Price changes and renewals

We give notice before any price change takes effect, so that you can cancel before your next renewal if you prefer not to continue at the new price.

9. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback can suspend your account while it is investigated, and we can usually resolve the issue faster directly.